Shipping policy

Last updated: October 3, 2026

Where we ship

Available shipping destinations and delivery options are displayed at checkout. If checkout does not offer shipping to your address, please contact us before placing an order.

Order fulfillment and processing

Luxury Canines works with third-party fulfillment partners, including Zendrop and independent suppliers connected through Shopify Collective. Products may ship directly from suppliers or warehouses in the United States, China, or other locations. Orders containing multiple items may arrive in separate packages at different times.

For products fulfilled through Zendrop's China fulfillment service, processing typically takes 1–3 business days after fulfillment payment and may take up to 5 business days during peak periods. Availability, factory stock, holidays, or freight delays can extend processing. Other suppliers and products may have different processing times; consult the product page or contact us for an item-specific estimate. Business days exclude weekends and applicable public holidays.

Shopify Collective and furniture deliveries

Products sourced through Shopify Collective are fulfilled by the individual supplier. Processing times, shipping origins, delivery services, and transit times vary; the Zendrop estimates below do not apply automatically to these products. Available supplier shipping rates are displayed at checkout. Orders from different suppliers may have separate shipping charges and arrive separately. Furniture and oversized crates may require additional handling or a different delivery service. Contact us before purchase for item-specific timing or to confirm any assembly, delivery appointment, or placement requirements. Assembly or in-home setup is not included unless expressly stated on the product page.

Estimated transit times for Zendrop products

For U.S. deliveries, Zendrop lists typical transit times of approximately 3–5 business days for products shipped from a U.S. warehouse and 10–15 business days for products shipped from China. Transit time is additional to processing time. These are estimates, not guaranteed delivery dates. Product origin, destination, customs, holidays, and carrier conditions can affect delivery. International destinations and oversized items may take longer; contact us for an estimate before ordering if timing is important.

Shipping charges

Shipping charges and available discounts are shown at checkout before payment. Complimentary shipping is available on qualifying orders over $70 where offered at checkout. Product, destination, and shipping-method eligibility may vary; the final shipping charge is displayed before you place the order. Collective supplier products and oversized items do not automatically qualify for complimentary shipping; eligibility and the final charge are displayed at checkout. An advertised shipping discount does not include customs duties or import charges.

Tracking and delivery

We will send tracking information when it becomes available. Tracking can take several days to update after a label is created. Please ensure your shipping address is complete and accurate. Contact us immediately if an address needs correction; changes cannot always be made after processing starts.

Delayed, missing, or damaged shipments

If your order is delayed beyond its estimated delivery period, tracking stops updating, or a package marked delivered cannot be found, contact us promptly with your order number. Check the delivery location and household members, and contact the carrier where appropriate. We will investigate with the fulfillment partner and carrier and may request supporting information. Please do not wait for a supplier's reimbursement deadline before contacting us. Applicable consumer rights and our obligations to you are unaffected by supplier claim rules.

For damaged, defective, incorrect, or missing items, see our Return and Refund Policy. Do not return packages to Zendrop, a Collective supplier, or an address printed on the package without our instructions.

International duties and taxes

International orders may incur customs duties, import taxes, or carrier clearance charges. Unless included at checkout or required otherwise by law, these charges are the customer's responsibility. Customs inspections may delay delivery. Any taxes or duties collected by us will be shown at checkout.

Contact us

Luxury Canines
Email: ultrashanna@gmail.com
Phone: +1 806-438-5090
Business mailing address: 4801 Staples Ave, Fort Worth, TX 76133, United States.