Refund policy

Last updated: October 3, 2026

We want you to be happy with your Luxury Canines purchase. Please contact us with your order number before sending any item back.

30-day returns

You may request a return within 30 days after delivery if you changed your mind or ordered the wrong item. Items must be unused, unworn, unwashed, and in the condition received, with tags, accessories, and original packaging where applicable. Please provide proof of purchase. Trying an item on briefly to check fit is permitted if it remains clean and undamaged. Items showing use, pet hair, odors, chewing damage, or wear are not eligible for a change-of-mind return.

How to request a return

Email ultrashanna@gmail.com with your order number, the item, and your reason for the return. If approved, we will provide return instructions and the appropriate return address. Do not send a return to Zendrop or to an address on the shipping package. Our business mailing address is listed below; contact us first because the correct return destination can vary by product and supplier.

Return shipping and refunds

For a change of mind, incorrect size selected, or other ordering mistake, you are responsible for return shipping. Original shipping charges, if any, are non-refundable for these returns. We do not charge a restocking fee. Use a tracked shipping service and keep your receipt.

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Damaged, defective, incorrect, or missing items

Please inspect your order upon delivery and notify us promptly if an item is damaged, defective, incorrect, or missing. For items that arrive damaged, contact us within 30 days of delivery and include clear photos or a short video of the issue, plus photos of the packaging and shipping label if available. We will review the issue and arrange an appropriate refund or replacement for an approved claim at no additional cost to you, including any required return shipping. Keep the item and packaging until we provide instructions; a return may not be necessary. Damage to packaging alone does not qualify as product damage if the item is intact and functional.

Our suppliers have their own claim deadlines. Contacting us quickly helps us resolve the issue. Supplier rules do not remove your rights under applicable consumer law.

Exchanges

Contact us to arrange an eligible return and place a new order for the desired item. Replacement availability depends on stock. An item supplied in a different size or color from your order is handled as an incorrect-item claim.

Cancellations

Contact us as soon as possible to request cancellation or an address change. We cannot guarantee changes once processing starts and cannot cancel an order that has shipped. If cancellation is confirmed before processing, we will refund the canceled item to the original payment method. If it has already shipped, the return policy applies.

Exceptions and consumer rights

Used or customer-damaged items are not eligible for change-of-mind returns. Any additional product-specific return conditions will be disclosed before purchase. Nothing in this policy limits rights that cannot be excluded under applicable law. Where applicable, consumers in the European Economic Area have a statutory right to withdraw from eligible purchases within 14 days of delivery, subject to statutory exceptions. Contact us to exercise that right; any mandatory refund and return rules take precedence over this policy.

Contact us

Luxury Canines
Email: ultrashanna@gmail.com
Phone: +1 806-438-5090
Business mailing address: 4801 Staples Ave, Fort Worth, TX 76133, United States.